BBPOS Chipper - Troubleshooting

BBPOS Chipper - Troubleshooting

Reader status

When you turn on the BBPOS Chipper 2X BT, the LED located beside the power button shows the reader’s current status.

LIGHTMEANING
None:The reader is off.
Flashing blue every second:The reader is on and ready to connect to a device. (Will turn off after 5 min.)
Multicolored flashing:The reader has been discovered using Bluetooth Proximity or USB (Android only) and is ready to connect.
Steady blue:The reader is connected to a device.
Flashing blue every 5 seconds:The reader is in standby mode. (Will remain in standby indefinitely.)
Alternating red and magenta:The reader is charging.
Flashing red:The reader’s battery is low.
Rapidly flashing blue and orange:The reader has finished installing a software update. If the reader is unresponsive after the update completes, restart the reader by turning it off and on.
EMV-media

Problems

Recommendations

EMV Reader can’t be paired

  • Press and hold the Power button for 10 seconds to perform a soft restart.

  • Check if you have the latest Firmware version of the EMV reader. If not, download the Chipper OTA app and follow the steps described in the manual.

EMV Reader loses connection with your mobile device when the reader is set to auto-off

  • The EMV reader may have a low battery, so try to use the USB cable to charge, then retry. 

  • Ensure the EMV reader is within the reception range of your mobile device.

EMV Reader doesn’t work with your phone or iPad

  • Ensure the Bluetooth function of your mobile device is turned on in your phone Settings.

  • Ensure the ServiceTitan Mobile app is given Bluetooth access.

  • Check that your mobile device has the most recent operating system version.

  • Check that your mobile device is a supported model for this reader's operation described in System requirements and mobile app information. 

  • Check if you have the latest Firmware version of the EMV reader. If not, download the Chipper OTA app and follow the steps described in the manual.

EMV Reader can’t read your card

  • Press and hold the Power button on the reader for 10 seconds to perform a soft restart. The EMV reader will automatically connect to your mobile device.

  • The EMV reader may have a low battery. Recharge the device, then try again.

Swipe or insert a card

  • Check if the application says Ready to Swipe. 

  • Check that the magstripe or chip of the card is facing the right direction when you swipe or insert the card. Note: If your card has a chip, the chip reader needs to fail 3 times before you can swipe the card.

  • Swipe with a more constant speed.

Tap Card

  • Check if the card supports NFC payments.

  • Ensure your card is placed within 4cm of the NFC marking.

EMV Reader has no response

Use a paperclip to press and hold the Reset button at the bottom of the EMV reader (next to the USB port) for 10 seconds to perform a hard restart.

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