Errors
Serv Not Allowed
If you are getting a Serv Not Allowed error when trying to run a card, it is because the customer card type is not supported. SERV NOT ALLOWED: The customer's credit card company does not allow them to purchase products from your business type. The ...
Terminate Relaunch Terminal
Terminate Relaunch Terminal From the POS Terminal: Sign in as a manager. Touch “Terminate System” (bottom right corner). Touch the green button to confirm. Touch the “Relaunch” button.
Find OnePOS Version Number
Find OnePOS Version Number Sometimes you might need to see what version you are on. Luckily this is a very easy process. In Manager Console: Click on Help Click About Management Console This screen will pop up. In FOH Terminal: Tap the screen to ...
"Mathematical Error" Credit Card Error on Stand-In
"Mathematical check (mod10/luhn) on the account number has failed. Possible Typo." This occurs when a credit card number is manually entered incorrectly while the site is offline or in Stand- In. The most common reason that a site is in Stand-In is ...
TTID Not Found
If the terminal is online and able to access the internet that is giving this message when trying to process stand-in payments try waiting 15-30 mins and testing again. Possible Issues: 1. No internet connection 2. BAD DNS (Even if it is online) 3. ...