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General Chipper / EMV Reader Troubleshooting
Here are some general EMV Reader / Credit Card Chipper troubleshooting steps not specific to any one device. - Reseat Cable (unplug / replug) - Hard / Soft reset chipper (either with power button or in some cases small reset button) - Plug cable ...
Tips on PrePaid or Secured Credit Cards
Tips on "PrePaid or Secured" credit card. If you would like to accept tips on these cards, you will need to check the boxes "Allow Tip On PrePaid" and or "Allow Tip On PrePaid Unknown" There is a little extra risk with these cards as the cardholder ...
Is Transafe Down? Understanding Outages and How to Check Status
Understanding Transafe and its Role with onePOS Transafe (https://portal.transafe.com) serves as the gateway for onePOS to interface with credit card processing providers. It ensures end-to-end encryption through the UniTerm App, which integrates ...
EOD: Transafe/Credit Cards/Batch out of Balance
Overview The "Credit Cards/Batch out of balance with Transafe" message can show up during end of day when onePOS and Transafe aren't able to reconcile all transactions in a batch. There are several reasons why a batch may be out of balance with ...
Processing End of Day
POS | Processing End of Day A How To Article Summary End of Day (EOD) is the process that: Ensures all tabs and tables are closed Ensures all FOH employees have entered their tips and completed their checkout Sends the credit card batch to the bank ...