Refunding Through POS

Typically, a refund for a transaction from a previous day / batch can be done through Transafe. However, if a customer is not processing through TranSafe or does not have access , you can initiate a refund directly through a onePOS terminal.

This can only be done with permission from the customer needing the refund, as they will have to provide their full card details if they are not on site with the card already.

- It is additionally helpful to have a full copy of the customer's check (printed or screenshot) if you want to recreate the order to get to the exact refund amount.

-If not, you can create an open item for the refund amount. There are some additional adjustments that have to be made in this method

Refund Process 1: Recreate Order (no tip or gratuity)

- Open a new check and input the original order

- Select all items

- Go to Check Options > Refund

- You'll now see the items are red and the total is negative

- Go to Close Check

- Select Credit Card

- Manually enter the card info or swipe the card the refund amount will go back onto

UNFINISHED

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