Refunding a Tip from a Previous Day.

Refunding a Tip from a Previous Day.

Refunding a tip back to a customer's credit card from a previous day.  
You will need the customer's card or card number with the exp date.

  1. Start a new check/tab/table
  2. Add an open item for $0.01
  3. Go to check options
  4. Highlight the item and press "Refund."
  5. Select the reason for the refund.
  6. This will create -$0.01 in the amount due (See Screenshot)
  7. Go to Close Check and select the credit card payment 
  8. Click the arrow next to the tip and enter the amount that you want the refund -$0.01 
  9. Optional if you only have the card number, select "Manual/Keyed" prior to clicking okay. 
  10. Process the closing check as usual, but money will be added to the customer's card since the check balance is negative.


    • Related Articles

    • How to do a Refund

      Overview Refunds will allow money to be returned to a customer, typically as a recompense for poor service, product, or other error. Performing a Refund Refund for Same-Day Transaction If you need to refund a payment for a transaction that was from ...

    • How to Modify or Remove a Tip

      How do I modify a tip that has been entered incorrectly? *NOTE: This does not work for tips entered on a prior date after EoD (End of Day) has run. 1. Sign into onePOS as employee tip is under. Either through direct sign on ID or through "Select ...

    • Refund and Add Tips Through Transafe

      If you need to process a refund or add a missed tip through TranSafe, the process is fairly straightfoward. Refunds and adding tips can be done easily through the POS system, this is just for those situations where EOD was already ran and tips need ...

    • Processing End of Day

      Front of House: Run all server checkouts. Make sure all checks are closed (included any manager checks). Make sure any Manager Credit Card transactions have tips entered (even if it is a zero tip). Back of House: Open the Management Console(MC) ...

    • Reports - Sales Reports - Daily Sales Report - DSR

      Overview The Daily Sales Report is the most standard report, used to see overall sales for a specific time period, whether that be for a day, a month, or even a year. About the Daily Sales Report How to Generate a Daily Sales Report Open Manager ...