Print Same Chit Twice at Same Printer

If you want chits in a print route to come out twice (2 identical copies) at a particular printer, this is the process to follow. The whole process is done through onePOS Manager Console. 

For this example, we are making chits come out twice at the Expo printer.

Related Article: Printing Same Chit In 2 Places

Manager Console Setup

1. Add Printer Type

- In manager console, navigate to Merchandise > Printer Types

- Use 'add like' from the printer type you are going to have print twice.

- For this example we are using expo, so we are creating expo 2 

- Select the expo printer, then select add like 

- Keep settings the same so that we can maintain printing 2 identical chits. Only thing we are changing in this menu is the name, making it Expo 2 

2. Edit Print Routing 

- In manager console, navigate to merchandise > print routing

- Select routing for all kitchen (or whichever route your kitchen / expo usually uses), and add Expo 2 as the next drop-down menu.

3. Edit Print Routing Schemes

- In manager console, navigate to merchandise > print routing schemes

- Select the appropriate routing scheme (could be expo, kitchen, or even default)

- In the drop-down menu next to Expo 2, select Expo

4. Relaunch 

- Back in the onePOS front of house software on the terminal the printer is connected to, relaunch the program

(you can verify the attached terminal through setup > system preferences > hardware devices, select the original hardware device, select edit, and see what is selected in the 'terminal' dropdown menu)

- A relaunch can be done through manager menu (enter manager number or swipe manager card) > terminate software 

- If the manager menu is inaccessible, the terminal itself can be restarted. 

- After the restart, send a test order (using an item that uses the associated routing) to ensure things are working the way you want.

Anytime you modify a hardware device or printer routing, you should always relaunch the associated terminal(s) for the changes to take effect. You can also relaunch / restart terminal 1 if all else fails.

If these restarts still do not work, verify you have done the setup correctly. Additionally you can verify if there are any hardware issues.

• Related Articles

• Printing Same Chit In 2 Places

  In this example, the restaurant wants to have desserts print on a dessert chit on the printer at terminal 01 as well as the expo. Print Route Mapping = Item > Printer Routing > Printer Type > Routing Schemes > Hardware Device Merchandise > Printer ...

• Basic Printer Troubleshooting

  1. Does the Printer have power? Look for a lit LED light. If anything is lit, regardless of color, then the printer has power. If you do have power, continue to step 2. If you do not see a light, make sure the switch is flipped to the on position. If ...

• Print Spooler Required Message

  If you are getting the message that the No Printer when trying to view or print a report. To view a report on a terminal: Login as administrator. Set the Print Spooler service to 'Automatic' and start it. Setup a printer. If there is no printer for ...

• Printer throttling

  Information on setting up printer throttling. Suggest Edits Throttling puts a delay between chits that will print in the kitchen. For example: Throttling is turned with a interval is 60 seconds. Two tickets ordered at the same time instead of ...

• How to Print Guest Number on Kitchen Chit

  Open Manager Console Navigate to Merchandise> Printer Types > Select and Edit the printer Check the box "Always Print Guest" *Note: Consolidate Items needs to be unchecked