Calculate Missed Employee Checkout

If an employee did not complete their checkout, we will still need to see if there is any cash owed to or by the employee

1. Check For Tip Fees

In Manager Console, go into setup > payment setup and select 'credit' or any of the named credit cards

Go through each credit payment method if there are multiple. If there is a tip fee it will be here.

2. Calculate Missed Checkout

In MC navigate to Reports>Employee Sales Reports>Employee Payment Summary

This will open your employee payment summary reports. This is an easy way to see who has ran a checkout, as checked out employees will have a box that says "checkout" underneath their name and report.

Here, the red employee has not ran a checkout.

We can use the other 2 marked values to calculate what their checkout should have been.

These values are total cash minus credit card tips.

If there is a tip fee that we saw in the first step, be sure to subtract that percentage value from your answer.

In the employee payment summary reports, you will see that the checkout boxes can be negative or positive numbers.

Negative means this is what the employee is owed, positive means this is what the employee owes to the resteraunt.

When you do these calculations, a positive number means that is what the employee is owed, but if the number is negative then that is what the employee owes back to the resteraunt.

Don't forget that if they need to enter credit card tips after employee has already checked out and EOD has been ran, they have a 3-5 day window to enter tips on TranSafe. Do it ASAP (reference this article if you arent familar with the process - Refund and Add Tips Through Transafe)

This is the amount of time it usually takes for transactions to clear, and adding tips after this amount of time will likely result in complications including but not limited to chargebacks.

IMPORTANT NOTE: In the example used, if you try to use these same values for other employees to see if it matches the checkout, you will see the box in checkout is a bit off from what the manual math would be. This is due to tip fees, but otherwise these manual calculations will check out.

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