Android Tablet Bomgar Setup

Android Tablet Bomgar Setup

Connecting Tablet via BeyondTrust (Bomgar)

This guide walks you through the step-by-step process of installing and setting up BeyondTrust (formerly Bomgar) on an Android tablet to allow remote support.

Prerequisites

  • Android tablet with internet access, preferably already connected to onePOS network.

    • You can verify network connection through tablet settings > network. Wifi name will typically be onePOS. 

  • Access to the Google Play Store

  • Session key provided by technician via Bomgar portal

If the tablet does not have a google account already logged in, you can create a new account or use an already active email / google account. It is advisable to make the account associated with the location itself (ex: business email such as manager@restaraunt.com) 

Make sure you have direct access to the email used to create the account for verification during initial account creation or any additional 2 factor authentication. 

Typically, you will not need to do anything with this google account or email after the app is installed. This is because restaurant tablets are usually dedicated solely to using the onePOS application and will not ever have to access the google play store after initial setup.

Still, it is best to make sure you have access if you need. As a last resort, a new account can be created and there will be no issues.


Step-by-Step Instructions:

Step 1: Open Google Play Store

- Launch the Google Play Store from your tablet home screen.



Step 2: Search “BeyondTrust”

- Use the search bar to type BeyondTrust and locate the app.



Step 3: Install BeyondTrust

- Tap Install to download and install the application.



Step 4: Open BeyondTrust

- Once installation is complete, tap Open



Step 5: Enter Site Name

- In the BeyondTrust app, enter the site name: onepos.support




Step 6: Technician Generates Session Key

- The support technician will generate a session key from the Bomgar Support tab. 

(session key and URL purposely obscured in this screenshot)


Step 7: Enter Session Key

- The tablet user enters the session key and taps Submit.



Step 8: Tablet is Connected

- The tablet is now connected, but the technician still needs permission to fully control the device.



Step 9: Adjust Security Permissions

- Back on the tablet, go to: Settings (app accesible on home screen) > Accessibility > Support (icon of small figure)



- From "Downloaded Services", select Support


- Toggle Use service to ON.



Step 10: Full Control Enabled

- The process is complete. technician can now fully control the tablet remotely using Bomgar.

Note that in some instances, a tablet reboot can reset the security permissions from step 9, so it is best to double check the setting is still on (simply repeat step 9) if a tablet is rebooted.





    • Related Articles

    • New Tablet Configuration (onePOS Android App)

      Tablet Startup (First Launch out of the box) When you remove the Tablet from the box, Press the button on the lower right side of the Tablet to power the device on. Once the device is on, unlock the screen by swiping up or entering the PIN 1234 *If ...

    • Bluetooth Chipper Pairing Android

      Pairing your Chipper with onePOS Terminal apps (Android Tablet versions) Before Pairing Chippers : Make sure all Manager Console>Setup>System Preferences>EMV Reader #XX settings match the following : The Chippers are TranSafe EMV Readers Terminal ...

    • Android Tablet - Troubleshooting

      Android Tablet - Troubleshooting: Troubleshooting an Android tablet app that is not functioning can involve several steps to identify and resolve the issue. **Support Notice: All Techs make sure to understand: Is the issue happening to all tablets or ...

    • Bluetooth Chipper Pairing Android

      Pairing your Chipper with onePOS Terminal apps (Android Tablet versions) 1. Open the Bluetooth Settings menu by pulling down from the top of your screen to display the Quick Settings menu and hold down on the Bluetooth Icon or click the sprocket. (If ...

    • oneConnect by onePOS

      Explore oneConnect2 by onePOS: Your Restaurant Management Tool Discover the power of oneConnect2 by onePOS, your ultimate tool for remotely monitoring live and past-day sales and restaurant information. Whether you're managing one location or ...