Terminal
Changing Router or ISP
If a site is looking to either install a new router or change their Internet Service Provider (ISP), there is some pre setup that must be done to ensure the terminals stay connected. If a network tech is on site: This method should be able to be done ...
Firewall Settings + Internet Options
If you are experiencing slow network speeds, constant interruptions, or even have no connection altogether - whether it be for terminals, credit card readers, etc. there are some adjustments you can make in firewall and internet settings to improve ...
Customer Facing Payment Screen Not Displaying Correctly
If a customer facing display is either showing the incorrect screen (i.e - customer facing screen showing cashier screen instead or vice versa), or if one of the displays is not functioning, here are some troubleshooting steps that can be taken. ...
Finding the serial number of a chipper in a vault case
1. Turn the tablet over and find the tab to release the top portion. 2. Press the tab and slide off the top portion. 3. Slide the Tablet out and flip the case over. Press tab to slide out chipper housing and battery sled. 4. Pull battery sled and ...
onePOS and Windows 7
Is Windows 7 Supported? The short answer to that question is that as of today, we will do our best to troubleshoot Windows 7 issues. If the device has not been updated since before December of 2019, we will not be able to support the device, and it ...
Terminal Won't Turn On
Terminals usually don't die completely if you have a terminal that has no lights on it and when you press the power button nothing happens try the steps below. 1. Check to see if the printer at that location has power? (Green Light & Feeds Paper) 2. ...