Terminal
Up Arrow Prepend
The onePOS software is hard coded to have an item with the name "UP" be displayed as an up arrow. This is typically used as a prepend for screengroups that contain alcoholic beverages as an up-charge button. If you need more information on prepends ...
Enable Touchscreen Keyboard
If a terminal does not have a keyboard attached but needs to use one, you can activate the touch keyboard. Enable the Touch Keyboard 1. Close out or minimize terminal software (manager menu > terminate software) 2. Right-click or Touch and Hold ...
Screen Upside Down
If your terminal screen is upside down or otherwise displaying at the incorrect orientation, this can be fixed very simply. Keyboard Command - Plug in a keyboard to any available USB on the terminal and use the following command by hitting these keys ...
Terminal Hard Drive Swap / Replacement
If terminals are the same make and model, you can swap out their hard drives if necessary. This article will cover how to swap a hard drive on Hisense, POSBANK, and TITAN terminals. Preliminary It is most important to ensure the terminals are the ...
Changing Router or ISP
If a site is looking to either install a new router or change their Internet Service Provider (ISP), there is some pre setup that must be done to ensure the terminals stay connected. If a network tech is on site: This method should be able to be done ...
Firewall Settings + Internet Options
If you are experiencing slow network speeds, constant interruptions, or even have no connection altogether - whether it be for terminals, credit card readers, etc. there are some adjustments you can make in firewall and internet settings to improve ...
Customer Facing Payment Screen Not Displaying Correctly
If a customer facing display is either showing the incorrect screen (i.e - customer facing screen showing cashier screen instead or vice versa), or if one of the displays is not functioning, here are some troubleshooting steps that can be taken. ...
Finding the serial number of a chipper in a vault case
1. Turn the tablet over and find the tab to release the top portion. 2. Press the tab and slide off the top portion. 3. Slide the Tablet out and flip the case over. Press tab to slide out chipper housing and battery sled. 4. Pull battery sled and ...
onePOS and Windows 7
Is Windows 7 Supported? The short answer to that question is that as of today, we will do our best to troubleshoot Windows 7 issues. If the device has not been updated since before December of 2019, we will not be able to support the device, and it ...
Terminal Won't Turn On
Terminals usually don't die completely if you have a terminal that has no lights on it and when you press the power button nothing happens try the steps below. 1. Check to see if the printer at that location has power? (Green Light & Feeds Paper) 2. ...