Redirect Printers (Control Printers Menu)

Redirect Printers (Control Printers Menu)

If you need to set your system so that tickets that would normally go to one location need to go to another, this can easily be accomplished through the Control Printers menu.

Alert
This menu option is only accessible through the terminal Manager Menu, so you will need a manager number / manager access.

Printer Redirect 

1. Enter Manager Number

2. Select 'Control Printers'


3. From the Control Printers menu, select the printer you want to reroute. For this example, we're rerouting Term 01-Lo to Bar Printer.


4. Once you've selected printer, the next menu screen will have you select the printer that it will be rerouted to.


5. It will then ask you to confirm reroute. Hit the green OK button to confirm.


6. After you make this selection you'll see back in the control printers menu that the color of the box around the terminal you just re-directed will have changed and it will show you where the redirect is occuring.


Un-Do Redirect

- To un-do the reroute, select the rerouted printer from the control printers menu and select Normal Operation, then OK to confirm.


    • Related Articles

    • Basic Printer Troubleshooting

      1. Does the Printer have power? Look for a lit LED light. If anything is lit, regardless of color, then the printer has power. If you do have power, continue to step 2. If you do not see a light, make sure the switch is flipped to the on position. If ...

    • Printing Same Chit In 2 Places

      In this example, the restaurant wants to have desserts print on a dessert chit on the printer at terminal 01 as well as the expo. Print Route Mapping = Item > Printer Routing > Printer Type > Routing Schemes > Hardware Device Merchandise > Printer ...

    • Printer Not Working

      Make sure the printer is turned on. Make sure the printer is loaded with the correct paper. Make sure the printer is securely attached to the parent device. Turn the printer off and unplug the power for 2 minutes. Then plug the printer back in and ...

    • Printer throttling

      Information on setting up printer throttling. Suggest Edits Throttling puts a delay between chits that will print in the kitchen. For example: Throttling is turned with a interval is 60 seconds. Two tickets ordered at the same time instead of ...

    • Understanding and Troubleshooting Printers

      Understanding and Troubleshooting Printers in the onePOS software. Types of Printers Two main types of printers: Impact and Thermal. See below. Impact: Uses an ink ribbon and usually a kitchen printer. Thermal: It does not use an ink ribbon; it can ...