To re-open a check that has been closed to cash or another form of payment log onto a terminal as the employee who closed the check. Note: this can be done by the employee, or on behalf of the employee by a manager (select active employee on the FOH manager menu). 

Press the Employee Menu at the bottom of the screen and press Re-Open Check (or Last under the Re-Open Check button if it was the last check the employee closed). From the Ticket To Re-Open screen, touch the table you want to re-open and then confirm that it is correct table when the preview of the check is displayed. 

If the check had been closed to Cash, the green Cash line on the screen check will vanish and the check totals will display at the bottom of the check. Now you can make the changes to the check that were the reason for the re-open and then re-close the check to Cash or another form of payment.

If the check was paid with a credit card or gift card, the green payment line will still be on the screen check. If the payment is to be moved to another table or tab, touch only the payment line and then on the Check Options screen press the Edit Payment button. You will be able to move the payment to another check owned by the same employee (if they closed the check with the wrong card). Once the payment is moved to the correct check you can edit the amount to make it match the total of the check.

If the payment is not to be moved to another check but rather voided, touch only the green payment line on the screen-check to highlight it and Press Void on the Check Options screen and select a Void Reason. Be aware that if the payment is voided, there is no way to re-apply the payment if the card is not still present. No payment card information is stored in the POS and therefore is not accessible.

Note: If an employee already completed a checkout, they will need to reopen their checkout before being able to reopen a check.