Processing Exceptions: Discounts / Comps / Coupon / Void

Processing Exceptions: Discounts / Comps / Coupon / Void

Processing Exceptions: Discounts / Comps / Coupon / Void

  1. Sign in as the server that owns the table OR Sign in as a manager and touch “Select Active Employee” or “Query by Table”.
  2. Open the table.
  3. Touch “Check Options” at the bottom.
  4. Touch the item or items the exception applies to. If the exception 19 applies to the whole check, touch “select all” at the bottom.
  5. Touch the exception, such as “Discount” or “Void”.
  6. Choose the correct reason for the exception.
  7. If prompted for manager approval, swipe manager card or enter manager sign-on ID.
  8. Items to be voided should turn red. 
  9. Take payment for guest or check, or press “send” if you are not ready to take the correct payment for this check or guest. DO NOT TOUCH “CANCEL” 
  10. If the check has a zero balance, close it out for exact cash.

 


    • Related Articles

    • Processing End of Day

      Front of House: Run all server checkouts. Make sure all checks are closed (included any manager checks). Make sure any Manager Credit Card transactions have tips entered (even if it is a zero tip). Back of House: Open the Management Console(MC) ...

    • How to add a coupon to only food and N/A Beverage

      Adding a coupon to a transaction that has to be minimum $100.00. The coupon will be $20.00 and it has to only include N/A Bev. and Food. Sign into MC- SETUP- REDUCTIONS- COUPON Set the coupon name as preferred. Max amount will be $20.00 - You will ...

    • Is Transafe Down? Understanding Outages and How to Check Status

      Understanding Transafe and its Role with onePOS Transafe (https://portal.transafe.com) serves as the gateway for onePOS to interface with credit card processing providers. It ensures end-to-end encryption through the UniTerm App, which integrates ...

    • Serv Not Allowed

      If you are getting a Serv Not Allowed error when trying to run a card, it is because the customer card type is not supported. SERV NOT ALLOWED: The customer's credit card company does not allow them to purchase products from your business type. The ...

    • General Chipper / EMV Reader Troubleshooting

      Here are some general EMV Reader / Credit Card Chipper troubleshooting steps not specific to any one device. - Reseat Cable (unplug / replug) - Hard / Soft reset chipper (either with power button or in some cases small reset button) - Plug cable ...