Printer Not Working

Printer Not Working

​
  1. Make sure the printer is turned on.
  2. Make sure the printer is loaded with the correct paper.
  3. Make sure the printer is securely attached to the parent device.
  4. Turn the printer off and unplug the power for 2 minutes. Then plug the printer back in and turn it back on.
  5. Reboot the software on the terminal the printer is hooked up to.
  6.  This can be done by touching “Terminate System” from the manager menu and then touching “Relaunch” on the onePOS launcher window.
  7. If the printer still does not work, you can redirect the items to a nearby printer by:
  • 1. Touch “Control Printers” from the manager menu
  • 2. Touch the printer that is not working.
  • 3. Touch the printer you wish to print from.
  • 4. Confirm where you want to redirect the printed items to by pressing “OK”
  • 5. Press “Done” in the bottom right corner.
When the printer is functional again
  1. To change the printer setup FROM being redirected to another printer TO printing normally again, touch “control printers” from the manager menu.
  2. Touch the printer you wish to return to normal operation.
  3. Touch “Normal Operation” at the bottom of the screen.
  4. Touch “OK” to confirm returning it to normal operation
  5. Touch “Done” to save and exit.


Other troubleshooting steps:
Pick another ethernet kitchen printer that is working. Go into Setup-Hardware devices and change the IP Address of the printer that is not working to the IP of a printer that is working. Restart the orderserver.

If 2 chits print on the printer that was working, then the onePOS setup is working correctly and there is a hardware problem.

If only 1 chit prints on the printer that was working, then there is a setup problem in Setup-Hardware devices.

This should help isolate where the problem lies.

    • Related Articles

    • Basic Printer Troubleshooting

      1. Does the Printer have power? Look for a lit LED light. If anything is lit, regardless of color, then the printer has power. If you do have power, continue to step 2. If you do not see a light, make sure the switch is flipped to the on position. If ...

    • Epson Receipt Printer Troubleshooting

      If a printer is an epson, the troubleshooting process is a bit different in some areas. Self Test: Hold the feed button (not labled feed, but is the only other button besides power button), turn power off, turn power on while still holding feed Be ...

    • System Not Working

      Dear valued customer, We apologize for the inconvenience you are experiencing with your POS system. We understand the importance of having a reliable system for your business operations. Here are some troubleshooting tips that may help resolve the ...

    • KDS or oneView Not Working

      Dear valued customer, I'm so sorry for the inconvenience with your KDS not showing orders. Here are some troubleshooting tips you can try: Check Physical Connections: Ensure all cables and connections between the kitchen video screen and the POS ...

    • Printer throttling

      Information on setting up printer throttling. Suggest Edits Throttling puts a delay between chits that will print in the kitchen. For example: Throttling is turned with a interval is 60 seconds. Two tickets ordered at the same time instead of ...