Payment Applied to Wrong Guest or Check

Payment Applied to Wrong Guest or Check

Payment Applied to Wrong Guest or Check

  1. While the server who owns the table is signed in, touch “Employee Menu,” then “Reopen Check,” and then touch the corresponding check you wish to reopen. Also, a manager can sign in, touch “select active server”, touch the server who owns the corresponding table, and then proceed as described above.
  2. Touch the payment that was processed incorrectly to highlight it.
  3. Touch “Edit Payment”.
  4. Touch "Move Payment"
  5. Select the table to move the payment to.

 



    • Related Articles

    • Reopening a closed guest check & removing payment

      To re-open a check that has been closed to cash or another form of payment log onto a terminal as the employee who closed the check. Note: this can be done by the employee, or on behalf of the employee by a manager (select active employee on the FOH ...

    • Taking Multiple Payments for One Guest/Check

      Touch “Close Check” Touch the type of payment you want to do first. For example, if the check is $40 and you want to pay $25 on credit card 1, which is a Visa card, as the first payment, touch Visa and swipe the Visa card. A box will appear allowing ...

    • How to Print Guest Number on Kitchen Chit

      Open Manager Console Navigate to Merchandise> Printer Types > Select and Edit the printer Check the box "Always Print Guest" *Note: Consolidate Items needs to be unchecked

    • Taking Multiple Payments for One Guest/Check

      Taking Multiple Payments for One Guest/Check Touch “Close Check” Touch the type of payment you want to do first. For example, if the check is $40 and you want to pay $25 on credit card 1, which is a Visa card, as the first payment, touch Visa and ...

    • Taking Multiple Payments for One Guest/Check

      Touch “Close Check” Touch the type of payment you want to do first. For example, if the check is $40 and you want to pay $25 on credit card 1 as the first payment, touch Chipper/Credit Card/Visa and swipe the Credit card. A box will appear allowing ...