Troubleshooting Manager Console Errors

Troubleshooting Manager Console Errors

Introduction:

Users of Manager Console software may encounter challenges when launching or using the application. This article provides solutions for common errors you may face while using Manager Console.

'Version Mismatch' Error Message:

If you see a 'Version Mismatch' error when opening Manager Console, it means there's a difference between the software version on your device and the server (typically terminal 1). This occurs when your device has a different onePOS software version compared to the server (e.g., server version 22.4.5 vs. device version 22.4.3).

Resolution Steps:
To fix the 'Version Mismatch' issue:
  1. Open the onePOS launcher.
  2. Click 'relaunch' to update to the correct software version from the server.

​

'Missing Database' Error in Manager Console

Encountering a 'Missing Database' error while launching Manager Console indicates a communication issue between the console and the server. This error can occur if:

  1. Device Connectivity Issues:

    • Ensure your device hosting Manager Console is connected to the internet via Ethernet cable or Wi-Fi.
    • Verify that your device is connected to the correct network, typically the business network (e.g., terminal 1), to avoid issues arising from multiple network setups.

  2. Server Connectivity Issues:

    • Check if the server (usually terminal 1) is powered on and connected to the internet.
    • Ensure the Ethernet cable connecting the server is securely plugged in.

If the issue persists after checking these points, contact onePOS support for further assistance.


Manager Console Freezing Issues:

At times, users may notice Manager Console freezing during batch execution or when saving changes. This freeze often indicates the console is processing operations. Allow the Manager Console software sufficient time to complete its tasks. If the freeze persists for an extended period, follow the steps outlined above for troubleshooting connectivity issues.

    • Related Articles

    • Manager Card Troubleshooting

      If there is a manager is having issues with their card, there are some steps that can be taken to determine where the issue lies. An issue can occur where when the manager card is swiped, the terminal screensaver appears again instead of the manager ...

    • Manager Console Password Expiration

      Setup - System Preferences - Time Clock Setup Employees utilize an ID for authentication at the terminal, while managers are required to use a complete password to access the manager console. Manager passwords must adhere to specific criteria, being ...

    • Basic Printer Troubleshooting

      1. Does the Printer have power? Look for a lit LED light. If anything is lit, regardless of color, then the printer has power. If you do have power, continue to step 2. If you do not see a light, make sure the switch is flipped to the on position. If ...

    • Epson Receipt Printer Troubleshooting

      If a printer is an epson, the troubleshooting process is a bit different in some areas. Self Test: Hold the feed button (not labled feed, but is the only other button besides power button), turn power off, turn power on while still holding feed Be ...

    • Manager Console Overview

      Manager Console, also referred to as Back-of-House, is an application that allows the user to control and monitor the the POS system. This application is included in the onePOS software package and is essential for any business to operate the onePOS ...