KDS / OneView Window Displaying Small
If you open the oneview application on a KDS PC and find that the application window that opens displays a very small window in the corner of the screen, the solution is as follows:
Contact a T3 Technician or an Internal Sales rep, explain the issue, and tell them you need to add the correct number of OneView screens to your lisence.
The reason for this small window occurring is that, in the license manager, the oneview display count is blank.
License manager is ONLY accesible by A Tier 3 technician or internal sales rep.
Related Articles
KDS or oneView Not Working
Dear valued customer, I'm so sorry for the inconvenience with your KDS not showing orders. Here are some troubleshooting tips you can try: Check Physical Connections: Ensure all cables and connections between the kitchen video screen and the POS ...
KDS Frozen / Won't Bump
If a KDS is frozen or will not bump, you can try the following troubleshooting steps: 1. Close + Re-Open OneView If you are remoted in, you can select 'show desktop' or hit the windows key to display the taskbar and close out OneView. If that does ...
Epson Receipt Printer Troubleshooting
If a printer is an epson, the troubleshooting process is a bit different in some areas. Self Test: Hold the feed button (not labled feed, but is the only other button besides power button), turn power off, turn power on while still holding feed Be ...
QSR Automations KDS Troubleshooting Tips
If all KDS units are down, communication with the QSR Primary Server is usually the issue. Use the QSR "KDS Console" to check the status. See the screenshot below. The Server can be a dedicated PC, Office PC or Term01. KDS Console and RDS Console ...
General Chipper / EMV Reader Troubleshooting
Here are some general EMV Reader / Credit Card Chipper troubleshooting steps not specific to any one device. - Reseat Cable (unplug / replug) - Hard / Soft reset chipper (either with power button or in some cases small reset button) - Plug cable ...