KDS or oneView Not Working

KDS or oneView Not Working

Dear valued customer,

I'm so sorry for the inconvenience with your KDS not showing orders. Here are some troubleshooting tips you can try:

  1. Check Physical Connections: Ensure all cables and connections between the kitchen video screen and the POS terminal or server are secure and properly plugged in. Sometimes, loose connections can cause display issues.
  2. Restart the Kitchen Video System: Turn off the kitchen video PC, usually installed at the back of the screen (This is not the screen). Wait for a few seconds, and then power them back on.
  3. Inspect the Kitchen Video Screen: Examine the kitchen video screen for any visible damage or abnormalities. If there are physical damages, they may require repair or replacement.
  4. Verify Power Source: Double-check the power supply for the kitchen video screen and PC. Ensure it is getting adequate power and that there are no issues with the power outlet.
  5. Test Other Displays: Check if the issue is specific to the kitchen video screen or if other display screens connected to the POS system are also affected. This will help narrow down the problem.
  6. Inspect Network Connectivity: Could you confirm that the kitchen video screen is correctly connected to the network? Please check network cables and wireless connections to ensure no disruptions.
  7. Restart the POS System: If the issue persists, restart the entire POS server (usually term01). This can help refresh the system and resolve any underlying issues.
  8. Contact Technical Support: If none of the above steps resolve the problem, please get in touch with our technical support team with the details of the issue, any error messages, and the troubleshooting steps you have already taken. They'll be able to give you more help and may be able to diagnose the problem remotely.

We understand the importance of having a smoothly functioning kitchen video display, and we are committed to helping you get it back to normal operation. Your satisfaction is our priority, and we appreciate your patience during this troubleshooting process. 



    • Related Articles

    • KDS / OneView Window Displaying Small

      If you open the oneview application on a KDS PC and find that the application window that opens displays a very small window in the corner of the screen, the solution is as follows: Contact a T3 Technician or an Internal Sales rep, explain the issue, ...

    • KDS Frozen / Won't Bump

      If a KDS is frozen or will not bump, you can try the following troubleshooting steps: 1. Close + Re-Open OneView If you are remoted in, you can select 'show desktop' or hit the windows key to display the taskbar and close out OneView. If that does ...

    • Basic Printer Troubleshooting

      1. Does the Printer have power? Look for a lit LED light. If anything is lit, regardless of color, then the printer has power. If you do have power, continue to step 2. If you do not see a light, make sure the switch is flipped to the on position. If ...

    • QSR Automations KDS Troubleshooting Tips

      If all KDS units are down, communication with the QSR Primary Server is usually the issue. Use the QSR "KDS Console" to check the status. See the screenshot below. The Server can be a dedicated PC, Office PC or Term01. KDS Console and RDS Console ...

    • Troubleshooting a Kitchen Display System (KDS)

      Troubleshooting a Kitchen Display System (KDS) involves identifying and resolving issues that may arise during its operation. Here are some common troubleshooting techniques to address potential problems with a KDS: 1.Check Power: Ensure that the KDS ...