Entered Wrong Credit Tip and Already Ran a Checkout

Entered Wrong Credit Tip and Already Ran a Checkout

One of my servers entered the wrong amount for a credit card tip, but they have already checked out. How do I fix it?

A. To make changes to tables that originally handled by an employee that has already run a checkout, first, you need to reopen their checkout (this effectively reverses their most recent checkout that was done), see "Reprinting a Checkout". Have the employee sign in, then go to the employee menu at the bottom of the table layout screen. Touch “Reopen check”. The server checkout should be listed there. Touch the checkout and you will get a pop up confirming you want to reopen the checkout. Look for the transaction you need to change and make the change(s). Once you’re done, you need to run a new checkout.


    • Related Articles

    • Calculate Missed Employee Checkout

      If an employee was able to checkout without clocking out, the manager will still need to see their checkout report. First, ask the customer if they have tip fees on. If they are not sure or if you need to verify, go into setup > payment setup and ...
    • How to Modify or Remove a Tip

      How do I modify a tip that has been entered incorrectly? *NOTE: This does not work for tips entered on a prior date after EoD (End of Day) has run. 1. Sign into onePOS as employee tip is under. Either through direct sign on ID or through "Select ...
    • Refunding a Tip from a Previous Day.

      Refunding a tip back to a customer's credit card from a previous day. You will need the customer's card or card number with the exp date. Start a new check/tab/table Add an open item for $0.01 Go to check options Highlight the item and press ...
    • EOD: Transafe/Credit Cards/Batch out of Balance

      Overview The "Credit Cards/Batch out of balance with Transafe" message can show up during end of day when onePOS and Transafe aren't able to reconcile all transactions in a batch. There are several reasons why a batch may be out of balance with ...
    • Tips on PrePaid or Secured Credit Cards

      Tips on "PrePaid or Secured" credit card. If you would like to accept tips on these cards, you will need to check the boxes "Allow Tip On PrePaid" and or "Allow Tip On PrePaid Unknown" There is a little extra risk with these cards as the cardholder ...