Customer Facing Payment Screen Not Displaying Correctly

If a customer facing display is either showing the incorrect screen (i.e - customer facing screen showing cashier screen instead or vice versa), or if one of the displays is not functioning, here are some troubleshooting steps that can be taken.

Verify Hardware Device Settings in Manager Console

- In Manager Console, go to Setup>Hardware Devices. 

- Select the profile for the terminal you wish to enable customer facing payments on.

- Then go to the "Table Access" tab and make sure "Customer Facing" is selected.   

Verify Windows Display Settings

- Open windows settings by searching for 'display settings.' It can also be found in windows settings > system > display settings 

- Under 'multiple displays' be sure that it is set to "extend" and not "duplicate"

 This will ensure the customer facing display stays on the customer facing screen, and the cashier facing display stays on the cashier screen

- Relaunch terminal 

If a display is not detected , first try rebooting system. Then try reseating or replacing display cables.

• Related Articles

• Reopening a closed guest check & removing payment

  To re-open a check that has been closed to cash or another form of payment log onto a terminal as the employee who closed the check. Note: this can be done by the employee, or on behalf of the employee by a manager (select active employee on the FOH ...

• Refunding a Tip from a Previous Day.

  Refunding a tip back to a customer's credit card from a previous day. You will need the customer's card or card number with the exp date. Start a new check/tab/table Add an open item for $0.01 Go to check options Highlight the item and press ...

• Assigning a Customer ID to a Check

  NOTE Assigning customer IDs to checks allow tracking of purchases as well as reporting sales data at the customer level. NOTE It is EXTREMELY important that you attempt to locate the customer within the system before adding them as a new customer. ...

• Screen Upside Down

  If your terminal screen is upside down or otherwise displaying at the incorrect orientation, this can be fixed very simply. Keyboard Command - Plug in a keyboard to any available USB on the terminal and use the following command by hitting these keys ...

• Terminal Hard Drive Swap / Replacement

  If terminals are the same make and model, you can swap out their hard drives if necessary. This article will cover how to swap a hard drive on Hisense, POSBANK, and TITAN terminals. Preliminary It is most important to ensure the terminals are the ...