Cash Discount - Negative Cash Balance Re-Opening Check

- If a customer is using cash discount , sometimes when re-opening a check that was closed to a credit card, the cash balance will display as negative.

- The balance on the check is still 100% correct, even if cash is displaying negative

The reason for the negative balance is the discrepancy between an items price when paying with credit card as opposed to cash

- Be sure when re-closing the check to close it to credit card. Doing this will keep the balance in check and not create any additional difficulties.

• Related Articles

• Cash Discount: Terminal Appearance & Recommended Signage

  This is an example of what a check would look like when cash discount is enabled. Recommended Language for Signage:

• Re-Opening Checks

  Re-Opening Checks There are two unique ways of re-opening a check in onePOS. Both ways are described below: Re-Opening Through Server Menu Log in as a server Select ‘Server Menu’ Select ‘Re-open Check’ or ‘Last’ if it was the last check that you ...

• Reopening a closed guest check & removing payment

  To re-open a check that has been closed to cash or another form of payment log onto a terminal as the employee who closed the check. Note: this can be done by the employee, or on behalf of the employee by a manager (select active employee on the FOH ...

• Taking Multiple Payments for One Guest/Check

  Touch “Close Check” Touch the type of payment you want to do first. For example, if the check is $40 and you want to pay $25 on credit card 1, which is a Visa card, as the first payment, touch Visa and swipe the Visa card. A box will appear allowing ...

• Understanding Checkouts

  Overview Checkouts are completed when a FOH employee is done taking orders for the shift or day. Checkouts are the summary of an employee's transactions from their first until checkout. Checkouts reconcile transactions, sales, and tenders to make ...