Bounce Back Vouchers are customizable coupons that are created based on certain criteria of a customer(s)ʼ order. When a bounce back is located within the system that matches the criteria, the voucher is then printed on the receipt of the customer(s). These vouchers contain certain criteria that is customized by the managers; for example, a manager may want to print a coupon for a free appetizer when customers purchase more than three beverages, or on every Thursday. Bounce back vouchers may be used to bring back customers to purchase other items on the menu, or at certain times of the day.
Creating Bounce Back Vouchers:
The first step for implementing bounce back vouchers is to create new bounce back voucher items in the system. This is performed through Management Console. Launch Management Console to begin.
1. Go to the Set-up menu item, and then “Bounce Back Vouchers...” located under the “Check Trailers...” item. A screen displaying the existing bounce backs and options for editing these items appears. (Currently, the default database does not support any existing bounce backs, so the screen will show no existing items if bounce backs were never created via this process).
2. Click “Add” to add a new bounce back voucher into the system. Another screen will be shown displaying the conditions that will be generated for this bounce back. This screen contains the following controls:
a. ID: This is an internal ID value used by the system and may not be altered.
b. Name: The name for the bounce back voucher.
c. Sort: The sort value for the bounce back.
d. Serial ID: This is an optional, integer value corresponding to the number of bounce backs are that printed. This value can be used as a way to track and monitor the bounce backs.
e. In-Active: When checked, the bounce back is not active in the system.
f. Print on Close Only: When checked, the bounce back is only printed when the check is closed.
g. Print Only if Not Printed: When checked, the bounce back will only by printed if it has not been printed already.
3. After the items above are filled out, click “Add” to create new conditions that will be met for the bounce back. A screen will appear with the following criteria types:
a. Group Type: This is the grouping that the bounce back will apply to: such as “Sales Department,” “Sales Category,” “Screen Groups,” “Dining Area,” “Start Time (of the Check),” “Day of the Week,” and “Number of Guests.”
b. Group Data: This list is populated when the “Group Type” is selected, when applicable. For example, when “Screen Groups” is selected, the “Screen Groups” are filled in this list. When “Check Total” is selected, the Group Data category does not apply and is grayed out.
c. Rate: This value is filled out depending on the “Group Type” selected. For example, it will be either the number of items of dollar value of the group selected if one of the menu group types is selected. For “Number of Guests,” it will be just that. For the time group types, the time is entered as military time in the following format: 13.00 for 1:00pm.
d. Rate Value: This value is selected depending on the “Group Type” selected, and should be either dollar or quantity.
e. Rate Compare: This is the comparison operation that is used to create the condition. These values include less than, less than or equal, equal, greater than or equal, greater than, and not equal.
f. Action: The action is used to group together conditions. “And” is selected to add more conditions to the current group of conditions. “Or” is selected to terminate a condition group.
g. Click “OK” when all the information is entered.
5. Once all the conditions are created, the groupings will be displayed on the “Setup | Bounceback Voucher” screen. For instance, if the desired condition is to print the bounce back on Thursdays between 4:00pm and 6:00pm, or print the bounce back if the customer spends more than $5.00 beer, the bounce back is entered and shown as follows:
" Day of the Week: Thursday And
" Current Time >= 16.00 And
" Current Time <= 18.00 Or |
" Sales Department: Beer > 5.00 Dollars And
*Note: The very last condition the condition group should be terminated with an “And” action. If this is not performed, the system will automatically set the value to “And.”
4. When each condition and each group of conditions (if applicable) are completed, the Coupon Text should now be entered. On the “Setup | Bounceback Voucher” screen, click the “Set Coupon Text” button. A screen will appear showing the lines that are entered for the text that will be printed at the end of the receipt. Enter the text that will be printed on the check using the text boxes provided. Regular text will allow up to 40 characters per line. Wide text will allow up to 20 characters per line. Check the following options if
desired, and then click “OK.”
a. Ctr: Center the text on the receipt.
b. Wide: Widen the text on the receipt. If you choose this only the first 20 characters will print on the receipt.
c. Red: Print the text in red on the receipt.
5. The “Setup | Bounceback Voucher” screen should now be shown again. Click “OK” to save the bounce back into the system. The “Setup - Edit Bounce Back Voucher Select...” screen will be displayed with the newly created bounce back item in the list.
Click “Done” to exit with the changes in the system.
Printing Bounce Back Vouchers:
Printing bounce backs is automatically implemented in the system once the bounce backs have been entered and saved using Management Console. When a customer receipt is printed that matches the conditions of a bounce back, the bounce back coupon text is then printed at the bottom of the receipt.
*Note: Only ONE bounce back per receipt is printed; this is based on the FIRST bounce back that is encountered when the system is checking the list of bounce backs. Therefore, it is VERY IMPORTANT to enter bounce backs in the order that they will be checked when a receipt is printed.